Shipping & returns


  1. All orders require 2-3 business days of processing time prior to shipping.

  2. Usually all orders are processed and shipped within 4 to 7 working days, after payment is confirmed. However, certain categories of products have a different lead-time for delivery purely due to the nature of the product and market stock availability. We hold major stock but supply from our distributors/manufacturers/suppliers/vendors is at times delayed at such times we keep the buyer informed.

  3. Red Door Online Pvt. Ltd. does not process orders during the weekend.

  4. Deliveries will be made on Saturday or Sunday are subject to regional/zonal weekend policy.

  5. Red Door Online Pvt. Ltd. does not guarantee same day shipping.

  6. Red Door Online Pvt. Ltd. does not offer International shipping options at this time.

  7. All product received by customer should be checked in presence of the delivery personal. Once the customer has accepted the delivery and/or signed off the receipt copy, Red Door Online Pvt. Ltd. does not accept any liability for damaged item/s. Incase there are visual damanges on the packaging, please call our customer care executive at 022-26110088 before accepting the consignment.

  8. All orders shipped to addresses in specific cities/states that levy additional sales/local tax/ octroi will be borne by the customer during the delivery at the door. All charges are calculated on the total price (including shipping/handling cost). The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.

  9. P.O. Boxes - Red Door Online Pvt. Ltd. does not ship to standard P.O. Boxes.

  10. Accuracy of the delivery address is customer's ownership. Shipping will always be made to address as mentioned during the time or order placement. No shipping or any address change will be applied on orders already placed with Red Door Online Pvt. Ltd..

  11. No orders will be considered for cancellation once the order is under confirmed or shipped by Red Door Online Pvt. Ltd..

  12. If the product is shipped back to Red Door Online Pvt. Ltd. due customer’s unavailability or incorrect shipping address provided will require shipping. Any additional shipping/re-processing charges attracted due to this will be completely borne by the customer.

  13. All shipment to customer will be informed by e-mail and/or SMS (depending on the contact details provided by customer during the time or order placement or registration with Red Door Online Pvt. Ltd..

  14. Customer is responsible and is in complete ownership to ensure that the all contact and other details provided to Red Door Online Pvt. Ltd. are accurate at all times. Any change in details should be updated by customer.

  15. Any delay and/or product not being shipped due to change/incorrect in details of the customer will attract extra processing and/or shipping fee for that order/s.

  16. Shipping options are selected by the customer and Red Door Online Pvt. Ltd. will ensure that the same is used as preferred mode of delivery. However, Red Door Online Pvt. Ltd. reserves right to make alterations to shipping company and/or mode of shipping in the best interest of the product and shipping time for any particular order.

  17. Red Door Online Pvt. Ltd. ships the products on a priority basis on every product. It does not get shipped in the courier mode but commercial courier mode which is safe and sound. Shipping Costs are most competitive and nominal depending on the Category of the Product, Insurance, Value and Place of delivery. Do refer to the details below for shipping cost of each product category. Please note that the shipping costs vary, as the rates of many items are weight-based.

  18. NOTE: Octroi, wherever applicable, will be charged at actual. Weight is calculated on Volume basis of the product.

  19. All shipping prices are calculated based on weight of the product. Red Door Online Pvt. Ltd. may club multiple items in an order/s this is in the best interest of shipping all items together and to ensure that adequate strength is provided to the overall shipment.