eZmaal.com offers 15 days replacement guarantee for products sold on www.eZmaal.com. Customers may notify our Customer Service Team within 15 days from the date of delivery in case the product delivered is not as shown on site. eZmaal.com will require descriptive & exact details of cause request along with pictures. eZmaal.com will review the details and replace or refund the product amount after deduction of shipping cost incurred. The product needs to be seal intact condition in order to avail this policy.
eZmaal.com will always try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in situations where the specific product is out of stock or is out of production.
The 15 days replacement guarantee is invalid in cases of damages due to normal wear & tear and negligence on part of the customer and in case the seal is opened. The return policy is also not valid for certain product category such as lifestyle; bazaar.